A day in the life of Valeport
What makes a day in the life of Valeport so interesting?
As the sun rises on the beautiful town of Totnes, our site is opened up and the staff begin to arrive, prepared for the busy day ahead. Once the working day begins, it’s all hands-on deck.
The Sales team gets underway handling customer enquiries and processing orders from East to West. When an order is confirmed, they liaise with the production team.
With the centre of town being only a short walk away and our site being situated on the River Dart, Valeport staff can enjoy a lunchtime break outside if they choose. Having access to these pretty outside areas many staff feel has a positive impact on their wellbeing.
After some peaceful walks and plenty of options for lunch, the work continues!
With products ready to be shipped, our Logistics Department creates the documentation for finished goods to be shipped safely internationally. Products are packaged securely, and we liaise with many different couriers to give the best shipment options possible.
After goods have been received by the customer, Valeport Service are on hand to answer any questions from first-time instrument set-up to helping with instrument return for Servicing and Calibration. When an item is received back from the customer, the Service Department assesses the instrument, undertakes the work required and returns it to the customer, along with our unique 12-month warranty – which is issued to all instruments serviced by the Service Department.
Representatives from all departments including Sales & Marketing, Production and R&D hold regular meetings to discuss new products to provide solutions and instrument improvements for customers. Once a product is approved for development it goes through a rigorous Research and Design process incorporating mechanical design, prototyping and software development to ensure the instruments we produce are of the highest standard possible.
When a product is due for release, Marketing will design a launch campaign and create new artwork, photos, videos and content for Valeport’s website to promote the new product and the solutions it offers to existing and prospective customers.
The story of SWiFT
From Belgium to Brazil, one of Valeport’s most successful profiling instruments is delivering results across the globe. But where did SWiFT start and how did it develop? Jay Nicholson, Head of Research and Development gives a glimpse behind-the-scenes at Valeport.