UPS are experiencing major delays in the processing of vital customs paperwork for goods shipped to us which can cause delays in receipt and return of serviced instruments. This is outside of our control.
Our current recommendation is not to use UPS services for shipping of such goods to our factory until further notice.
More information can be found here: UPS Service Alerts
If you require any help with the return of your instrument for Service please contact our Support team who will be happy to help you.