Your browser is no longer supported. Please upgrade your browser to improve your experience.

Customer Support Engineer

Location: Totnes, Devon


Job Description

Are you passionate about water quality and environmental sustainability? Do you have the skills and experience to help support the design, manufacture and maintenance of sensors for the water distribution and environmental markets? If so,  our sister company Valeport Water wants you to join the team.  They are a leading company in the field of water sensor technology, and they are looking for a talented and motivated individual to help them grow and expand their business. As a water sensor engineer, you will have the opportunity to work on site and in the office/workshop, performing a variety of tasks and responsibilities. You will apply your knowledge and experience to create innovative solutions for our customers and contribute to our company’s success. This is a great chance to work in a dynamic and rewarding environment, where you will learn new skills and develop your career.

This role will include the following duties:

Key Responsibilities:

  • Provide support for the instruments that Valeport Water has supplied, either by remote access or on-site visits
  • Help customers with the installation and configuration of Valeport Water instruments
  • Communicate with customers to understand their needs and requirements
  • Ensure compliance with relevant codes and client specifications
  • Collaborate with Engineering, Service and Production staff when needed
  • Work independently and as part of a team

Qualifications / Experience:

  • You should hold an engineering-based academic qualification, such as a degree, diploma or certificate, in a relevant field of study.
  • You should have worked within the UK water industry for a minimum of 3 years, and have experience in water supply, wastewater treatment, or water quality management.
  • You should be PC and Microsoft Office competent, and able to use various software tools and applications for data analysis, report writing, and communication.
  • You should be willing to work in accordance with the company’s Quality, Environmental, Health and Safety policies, and adhere to the best practices and standards of the industry.

Reports To:

General Manager, Valeport Water Limited, St. Peter’s Quay, Totnes. TQ9 5EW


  • 24 days annual leave as standard
  • An extra day off on your birthday
  • Health insurance
  • Free on-site parking
  • Free eye tests (subject to limits)
  • Free tea and coffee
  • Focus on staff growth and development
  • Financial support and leave of absence for relevant training
  • Death in Service Life Insurance
  • Staff social events


  • 37.5 hours per week
  • Monday to Friday

Work Location:

  • Totnes
  • Short trips to site, including overnight stays
  • Possible trips abroad

Ability to commute/relocate:

  • Totnes: reliably commute or plan to relocate before starting work (required)

Work authorisation:

  • United Kingdom (required)