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We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.
This website privacy policy is divided into the following sections:
This website is operated by Valeport Limited (company number:1950444) with registered office at St Peter’s Quay, Totnes, Devon, TQ9 5EW (“we”, “us”, “our” or “Valeport”).
We collect, use and are responsible for certain personal information about you as a “controller” and when we do so we are responsible for that personal information for the purposes of applicable data protection laws.
Please contact if you have any questions about this privacy notice or the information we hold about you. If you want to contact us you can do so using the following contact details:
Email: marketing@valeport.co.uk
Postal address: St. Peter’s Quay, Totnes, Devon, TQ9 5EW United Kingdom
Telephone: + 44 (0) 1803 869292
We collect personal information about you when you access our website or log into our distributor portal, approach us at a tradeshow or event, register with us, sign up as one of our distributors, contact us (via telephone, email, social media or our website), subscribe to receive communications, send us feedback, otherwise purchase products or complete customer surveys.
We collect this personal information from you either directly, such as when you approach us at a tradeshow or seminar or when you contact us, or indirectly, such as your browsing activity while on our website (see “Cookies” below) or via an advertising campaign.
We also collect personal information about you from other sources as follows:
The personal information we collect about you depends on the purpose for which you engage with us. This information may include the following:
This personal information is required to provide products to you whether you are a customer or one of our distributors. If you do not provide personal information we ask for, it may delay or prevent us from providing products to you.
This website is not intended for use by children.
In addition, we do not envisage that we will collect or process any special categories of personal data about you.
How and why we use your personal information
Under data protection law, we can only use your personal information if we have a legal basis for doing so for example:
Purposes for which we will use your personal data
Purpose/Activity | Type of data | Legal basis for processing including basis of legitimate interest |
---|---|---|
To register you as a new customer or supplier |
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Performance of a contract with you |
To provide products to you, including:
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To manage our relationship with you which will include:
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To enable you to complete a survey or provide us with feedback |
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Necessary for our legitimate interests (to study how customers use our products, to develop them and grow our business) |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
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To deliver relevant website content and marketing materials to you and measure or understand the effectiveness of the marketing we send to you |
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Necessary for our legitimate interests (to study how customers use our products, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products, marketing, customer relationships and experiences |
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Necessary for our legitimate interests (to define types of customers for our products, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about products that may be of interest to you |
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Necessary for our legitimate interests (to develop our products and grow our business) |
Who we share your personal information with
We routinely share personal information with:
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers to ensure they can only use your personal information to provide services to us and to you.
We may also share personal information with external auditors, e.g. in relation to the audit of our accounts.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal information with other parties, such as potential purchasers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
We will not share your personal information with any other third party.
To deliver products to you, it is sometimes necessary for us to share your personal information outside the UK and/or European Economic Area (EEA), e.g.
These transfers are subject to special rules under European and UK data protection law.
Non-UK/EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure.
If you would like further information please contact us (see the contact details at the start of this policy).
We will ask for your permission (Consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.
If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
For further information on cookies, our use of cookies, please see our Cookie Notice.
We may use your personal information to send you updates (by email, text message, telephone or post) about our products, including exclusive offers, promotions or new products. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone or text message (SMS).
We will always treat your personal information with the utmost respect and never sell it to other organisations for marketing purposes.
If you have given your consent to receive marketing communications, or it is in our legitimate interests to send them because you are not a consumer or you are a consumer that has previously purchased similar products from us, you always have the right to opt out of receiving further promotional communications by:
OR
We may ask you to confirm or update your marketing preferences if there are changes in the law, regulation, or the structure of our business.
Please note that we may also send you other communications in relation to your purchase of products or in order to respond to queries you have raised, such communications are service communications and are not a form of marketing.
You have the following rights, which you can exercise free of charge:
Access | The right to be provided with a copy of your personal information (the right of access) |
Rectification | The right to require us to correct any mistakes in your personal information |
To be forgotten | The right to require us to delete your personal information—in certain situations |
Restriction of processing | The right to require us to restrict processing of your personal information—in certain circumstances, e.g. if you contest the accuracy of the data |
Data portability | The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations |
To object | The right to object:
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Not to be subject to automated individual decision making | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you |
For further information on each of those rights, including the circumstances in which they apply, please contact us or see the guidance provided by the UK Information Commissioner’s Office (ICO) on individuals’ rights.
If you would like to exercise any of those rights, please:
AND
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.
When it is no longer necessary to retain your personal information, we will delete or anonymise it.
As an indication, if you purchase products from us, we will keep your personal information while we are providing such products. Thereafter, we will keep your personal information for as long as is necessary:
We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We hope that we can resolve any query or concern you may raise about our use of your personal information.
Applicable data protection laws also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.
This privacy policy was last updated in August 2020. We keep our privacy policy under regular review to make sure it is up to date and accurate. If we change our privacy policy from time to time, we will post the details of any changes here. We may also take reasonable steps to notify you if such changes affect how your personal data is processed.