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Valeport Support


Contact Support

Valeport's Service & Calibration Department has a team of dedicated technicians that can service, repair, test and calibrate any Valeport product.

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Emma Lakin

Service Administrator

Emma works in the Service Department as our Service Administrator. She works closely with the Service Engineers to ensure our customers have an in-depth quotation for their instruments and that all instruments are serviced and calibrated to a high standard.
During her spare time Emma enjoys spending time assisting her husband and daughter in their passion for water sports.

+44(0)1803 869271

Andrew Thrussell

Service Engineer

Andrew joined Valeport as a Service Engineer in 2011. His previous experience as a field engineer with a leading global consumer digital imaging corporation led him to progress to Customer Support Engineer, providing solutions for our customer's technical enquiries over a broad range of products. He is also responsible for in-house customer product training.
In his spare time, he enjoys spending time with family and friends as well as dog walking, photography and travelling.


Kristian Ball

Service Manager

Kristian joined Valeport in 2013 and then became the Service Manager in 2017. He manages the day to day running of the service department, liaising with customers who need technical support or an update on their instruments when it is in for service. Since Kristian was a child, he has always enjoyed taking things apart and trying to understand how they work - so for him the main enjoyment is taking something that is broken and making it work again.


Peter Adams

Head of Customer Service

In 1987 Peter joined Valeport as a final work placement for his mechanical engineering degree. He started work as a Mechanical Design Engineer and later moved on to writing software for displaying instrument data. Peter has progressed through the company over the last 32 years and currently manages the Service & Calibration, Customer Support and IT functions. He is a valuable member of the senior management team.